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Cancellation policy

You are entitled to withdraw from the contract in writing within 14 days without giving reasons. It is sufficient if the declaration is sent within this period (Afranio De Paula Simões, Eislaufgasse 5, 4910 Ried im Innkreis, Austria, Tel.: +43 (0)660 9122486, E-Mail: via Letter or E-Mail. The legal restrictions apply (exceptions to the right of withdrawal, e.g: goods according to customer specifications, perishable goods, sealed packaged goods)


Coffee roastery

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.


Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


B. Withdrawal form

If you want to withdraw from your contract, please fill out this form and send it to:
Afranio De Paula Simões

Eislaufgasse 5

4910 Ried im Innkreis


I hearby withdraw from my contract of purchase for the following products


Date of Order(*) ____________ / Date of Arrival(*) __________________

Name of the Costumer(s)

Adress of the Costumer(s)

Signature of the Costumer(s)


(*) delete inapplicablen

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